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Girl Says Lufthansa Misplaced Her Baggage Twice on One Journey and Nonetheless Misplaced


  • Emma Aldridge flew from Berlin, Germany, to Austin, Texas, on United and Lufthansa flights. 
  • On each the outbound and return flights, the airways misplaced her baggage.
  • 4 days after returning house, she stated she nonetheless is not positive the place her baggage is. 

Emma Aldridge kicked off a five-day enterprise journey with the information that her baggage was misplaced.

Upon listening to the information, she instructed Insider that she felt “hopeless.”

When the airline misplaced it once more on the return flight, she stated it was “simply too humorous.”

“At that time, you simply cannot consider it occurred once more,” Aldridge, who’s the director of buyer operations for a worldwide software program firm, stated. 

Now, she’s again house in Berlin, Germany, and stated she nonetheless is not positive the place her baggage is.

In earlier summers, Aldridge’s story might sound atypical. However as airways all over the world expertise unhealthy climate and staffing shortages, which end in flight delays, cancellations, and baggage mishaps, Aldridge’s story is starting to really feel widespread. 

Aldridge stated her bag was misplaced twice on the Frankfurt Airport

Passengers wait at counters at Frankfurt Airport after employees of German airline Lufthansa were called to strike.

Passengers wait at counters at Frankfurt Airport.

DANIEL ROLAND/AFP/Getty Photographs



On July 19, Aldridge boarded a mixture of Lufthansa and United Airways flights to journey from Berlin to Austin, Texas. Her first Lufthansa flight took her from Berlin to Frankfurt, Germany, and from there, to Washington, DC, earlier than touchdown in Austin.

When she landed in DC, she was purported to seize her checked bag, undergo customs, re-check her bag, and board her ultimate flight to Austin.

However like many vacationers proper now, she landed in DC late. She rushed by way of customs however could not discover her bag. She stated an airport worker instructed her it wasn’t there.

So Aldridge boarded her flight to Austin realizing there was a probable likelihood that she would meet her North American colleagues for the primary time with none garments, make-up, or different packed belongings, she stated. 

As feared, her bag did not make it to Austin. The following morning, Aldridge went to Goal the place she spent about $100 on garments and make-up, she stated. She later needed to borrow extra garments and a washing swimsuit from coworkers, she stated. 

“It was a clumsy first impression to make to individuals who report back to you,” she stated, including that everybody understood her circumstance.

An outfit Emma Aldridge bought from Target during her trip.

An outfit Emma Aldridge purchased from Goal throughout her journey.

Emma Aldridge


Aldridge stated she realized by way of the Lufthansa app that her bag was misplaced again in Frankfurt. Over the subsequent three days, Aldridge stated she tracked her bag on the airline’s app and watched it go from Frankfurt to DC to Denver, Colorado, Houston, and Dallas, the place it made its ultimate switch to Austin.  

“By the point I acquired it, I solely had one other day and a half in Texas earlier than I had to return,” she stated.

Aldridge joked that she could not study from her errors on her flight house since her suitcase was too massive to hold on. 

“I needed to test it understanding that there was an opportunity it was going to get misplaced once more,” she stated 

Aldridge’s intestine feeling got here true. When she landed again in Berlin, she was notified that her bag did not make it onto the flight as a consequence of her brief layover in Frankfurt.

Aldridge stated she’s struggling to get solutions about her misplaced bag

4 days later, Aldridge stated she continues to be unsure the place her suitcase is.

Since each occasions she misplaced her bag have been flying with Lufthansa by way of the Frankfurt Airport, Aldridge stated she thinks Lufthansa is accountable.

“All system companions, together with Lufthansa, are working underneath excessive strain to make sure that passengers and their baggage take off and land on time,” a Lufthansa consultant instructed Insider. “As a result of present employees shortages and since plane can not wait indefinitely as a consequence of booked turnarounds, it could occur that baggage was not loaded in time and arrives late.”

A United Airways consultant instructed Insider in an announcement, “We’re devoted to delivering luggage to clients’ ultimate locations on time, and once we miss the mark we work exhausting to attach clients with their luggage as rapidly as attainable.”

To this point, Aldridge has relied solely on the Lufthansa app for updates. After studying social media tales about individuals spending hours on maintain with Lufthansa solely to by no means attain a consultant or obtain solutions, Aldridge stated she hasn’t known as in an try to keep away from losing time.

“I handle a buyer assist group myself in order that’s why I have never been getting indignant with anybody there as a result of I do know the client assist people at Lufthansa are most likely having an terrible time proper now,” she stated. “However I additionally don’t know easy methods to transfer ahead to search out my stuff.”

Initially, when Aldridge heard her bag was on the Frankfurt airport, she remembers pondering “that is not so unhealthy. Frankfurt to Berlin is a route that is tremendous widespread. That is a flight that occurs 10 occasions a day, so it is going to simply be on the subsequent flight.”

Aldridge even obtained a message that her baggage was discovered and could be on a Frankfurt-to-Berlin flight later that day. 

“We’ll replace you as soon as your baggage has arrived and is prepared for assortment/supply,” the notification reads. 

“And that is the very last thing I heard,” she stated. 

A screenshot from the Lufthansa app updating Emma Aldridge about her bag.

A screenshot from the Lufthansa app updating Emma Aldridge about her bag.

Emma Aldridge


The app hasn’t up to date her whether or not it made it on that later flight, if it is nonetheless in Frankfurt, if it is in Berlin, or if it is nonetheless in transport, she stated. 

If a bag is misplaced for 5 or extra days, Lufthansa asks passengers to report an inventory of the suitcase’s contents. Aldridge stated she’s confused about whether or not or not her bag is taken into account misplaced for the reason that airline formally marked it as discovered. Both method, she stated she plans to file the report together with a declare for her Goal bills.

Trying again Aldridge stated she’s “realized my lesson. I am actually going to attempt to by no means take check-in baggage ever once more.”

Aldridge is without doubt one of the hundreds battling flight mishaps this summer season

Heathrow luggage

Lots of of luggage lined up on the Heathrow Airport in London.

Mark Wayt


Aldridge is not alone on the subject of flight fiascos. Internationally, vacationers are sharing nightmare tales about spending the night time in a chilly airport on packing containers, or getting locked out of airports, as one lady not too long ago instructed Insider.

Different vacationers have confronted comparable baggage challenges like Aldridge. Susie Mullen, as an illustration, instructed Insider that she was nonetheless lacking her baggage 19 days after her British Airways flight from London Heathrow to Bastia Airport on the French island of Corsica.

Journey analyst Henry Harteveldt beforehand instructed Insider that unhealthy climate and staffing points are two key elements contributing to the journey chaos. He additionally stated that he fears the chaos will solely improve.

Reflecting on the continuing challenges, Aldridge stated she is aware of she may’ve been rather more unfortunate. 

“It might be quite a bit worse,” she stated. “I’ve heard so many many horror tales; it is simply ridiculous for it to occur twice on the identical journey.”



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