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Hotel & Resorts

Resorts World Cruises launches powered by next-gen tech from IBS Software program

Resorts World Cruises has applied iTravel Cruise Enterprise Reservation, IBS’s next-generation guest-centric cruise reservation system. The platform has been developed to redefine how cruise traces bundle and ship companies in response to ever-changing traveler calls for, and rework back-end operations.

Resorts World Cruises launched on June 15, 2022, from Marina Bay in Singapore, beginning with two-three night time cruises. Resorts World Cruises will ship the final word cruise journey aboard the Genting Dream, the primary ship of a deliberate fleet which are ‘Resorts Cruising at Seas’, increasing the Resorts Model from land experiences – 46 properties, 8 international locations, 4 continents and 80 million guests a yr – to the seas of the world.

“As a brand new dynamic life-style cruise model, Resorts World Cruises is dedicated in the direction of equipping itself with a contemporary, totally digital panorama to extend effectivity and implement transformational service to satisfy the evolving calls for of right now’s customers,” mentioned Michael Goh, President of Resorts World Cruises. “The flexibleness of iTravel Cruise platform and its future roadmap, together with a wonderful partnership method, made IBS Software program the best alternative for us.”

“We’re more and more witnessing a pattern whereby high-end lodge chains and resorts are commencing cruise operations. The distinctive benefit for them is having an present loyal buyer base who could be nothing in need of thrilled to embark on its favourite leisure model’s new property. IBS is delighted to help one in every of Asia’s greatest hospitality manufacturers because it navigates its path into the cruise business,” mentioned Asish Koshy, VP and Head of Tour & Cruise Trade Options at IBS. “iTravel Cruise will allow Resorts World Cruises to digitally join and personalize engagement with visitors all through the journey lifecycle. A really thrilling partnership for us certainly, and we’re extremely proud to have been chosen for this launch.”

Powering digital transformation for a brand new period of cruising, iTravel Product Suite permits cruise traces to lastly put a digital technique in place to interact with visitors at each step of the journey lifecycle, together with know-how on the planning, purchasing, port, on-trip, and post-trip phases.

For extra data on the next-gen digital platform for tour & cruise, please go to: 

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SOURCE IBS Software program

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